CaribVoIP
Your VoIP Service.
VoIP this is the future of Communications
Frequently Asked Questions
Do you support e911/911 service?
Currently this is not supported and should not be used or relied on for emergency services.
Is there a volume commitment?
No. There's no volume commitment and you can spend your credits at the pace you want. Your balance never expires.
What payment types are accepted?
Currently we accept PayPal, and Credit Cards through PayPal.
What is the minimum deposit amount?
Minimum deposit is $20 USD
Do you have DIDs?
We have DID numbers available for USA in 49 states and 4 provinces of Canada. We also have USA toll free numbers. We have international DIDs available in 40 countries.
Can I check call details online?
Yes, you can access your Call Details report online. It is updated every 60 seconds.
What are the billing increments?
USA and Canada: 6 seconds initial, 6 seconds increment.
Mexico: 60 seconds initial, 60 seconds increment.
World: 6 seconds initial, 6 seconds increment.
What does billing increment mean?
It's the way we calculate our rates in order to bill your calls. For example, if you call USA for 10 seconds, you will be charged for 12 seconds (2 x 6 seconds since this is a 6 seconds increment call) of a minute, not the whole minute.
How should I dial calls?
For your convenience, we support 3 standards. 011 Prefix, 00 Prefix and direct country code. For example, to call to UK you can use 01144+number, 0044+number or 44+number. To call to USA you can use 1+Area Code+Number or 001+Area code+number.
Do you offer termination in every country?
Yes we do provide termination in every country. We are an A-Z VoIP termination provider. We always do our best to find and keep quality working routes. If you were to experiment some problems with a particular destination, let us know and we'll make everything possible to fix the problem.
What are the supported codecs?
G.711 (μ-law / pcmu) , G.729 and GSM.
What codec should I use?
For best sound quality, if you have the bandwidth available, we recommend G.711u. However, you can still maintain an excellent voice quality and lower bandwidth usage with codecs like G.729.
Codec Bandwidth Specification
Codec ........ Bit Rate ......... Nominal Ethernet Bandwidth (Kilobits)
G.711 ......... 64 Kbps ........ 87.2 Kbps
G.729a ....... 8 Kbps .......... 31.2 Kbps
GSM ...........13 kbps ......... 29.2 kb/s
Where are your servers located?
We have VoIP servers located in: Atlanta, Chicago, Dallas, Houston, Los Angeles, New York, Seattle, Tampa, Montreal, Toronto, London. As a customer of Caribvoip.com, you may use the server of your choice at any time.
